Engineering Support Specialist - Jakarta

Inconis Nusa Jaya is seeking a dedicated Engineering Support Specialist to join our dynamic team in Kebayoran Lama, Jakarta Raya. This role is perfect for professionals passionate about providing technical assistance, troubleshooting engineering issues, and ensuring smooth operations. As an Engineering Support Specialist, you will be the backbone of our technical support team, assisting engineers and other stakeholders with a wide range of technical problems. Your mission is to provide timely, effective, and professional support to our engineering team, ensuring that all technical issues are resolved efficiently and effectively.

At Inconis Nusa Jaya, we are committed to innovation and excellence. Our company has a rich history of delivering high-quality engineering solutions across various industries. By joining us, you will have the opportunity to work with cutting-edge technologies and contribute to our ongoing projects. You will be part of a team that values collaboration, continuous learning, and professional growth. Our office in Kebayoran Lama, Jakarta Raya, is a vibrant and modern workspace that fosters creativity and innovation.

In your daily role, you will handle a variety of technical support tasks, including troubleshooting hardware and software issues, providing training and documentation, and assisting with project implementations. You will work closely with our engineering team to ensure that all technical issues are resolved promptly and effectively. This role offers a unique opportunity to develop your technical skills while contributing to the success of our projects.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to engineers and other stakeholders, resolving hardware and software issues.
• Troubleshoot and diagnose technical problems, ensuring minimal downtime.
• Assist with the installation, configuration, and maintenance of engineering equipment.
• Create and maintain technical documentation and training materials.
• Support project implementations, ensuring that all technical requirements are met.
• Collaborate with the engineering team to identify and resolve technical issues.
• Monitor and maintain the performance of engineering systems.
• Provide guidance and support to new team members on technical matters.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support or a similar role.
• Proficient in using technical support tools such as ServiceNow, Jira, and Confluence.
• Strong knowledge of hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Certification in ITIL or a related technical support certification is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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